At dirndlgrun, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below for guidance on how to return your items.
1. Returns Eligibility
We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- It must be in new, unworn, and unwashed condition.
- All original tags and packaging must be intact and undamaged.
- The item must be free from any odors, stains, or alterations.
- Some items may be non-returnable due to hygiene or other reasons, which will be clearly indicated at the time of purchase.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Lingerie or swimwear (if applicable)
- Customized or personalized products
- Final sale or clearance items (unless otherwise specified)
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within the eligible return period.
- Provide the following details in your request:
- Order number
- Item(s) you wish to return
- Reason for return
- Order number
- Once your return is approved, we will provide you with a return authorization number and the return shipping address.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. If we have made an error or you received a damaged product, we will cover the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee the receipt of your returned item. Please keep the shipping receipt and tracking number as proof of return.
5. Refunds
Once we receive your returned item and confirm it meets our return policy requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
If your return is not approved, you will be notified, and the item will be returned to you.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will assist you with returning the defective product and issuing a full refund or a replacement, depending on your preference.
8. Final Sale Items
Certain items may be marked as “Final Sale” and are not eligible for return, exchange, or refund. These items will be clearly labeled at the time of purchase.
9. Contact Us
If you have any questions about our return policy or need assistance with your return, please contact us at:
- Email: [email protected]
We appreciate your business and hope you enjoy your purchase from dirndlgrun!