Thank you for shopping with dirndlgrun! We are committed to providing you with an excellent shopping experience and ensuring that your order arrives in a timely manner. Please read our shipping policy carefully to understand our shipping practices.
1. Processing Time
All orders are processed within 1-3 business days after payment is received. Orders placed on weekends or public holidays will be processed the next business day. You will receive an email notification once your order has been shipped, which will include tracking information (if available).
3. Shipping Methods and Costs
We offer various shipping methods to meet your needs. Shipping costs will be calculated during checkout based on your delivery location and the shipping method you select. Below are the shipping options typically available:
- Standard Shipping: Estimated delivery time: 5-7 business days.
- Expedited Shipping: Estimated delivery time: 2-3 business days.
Shipping fees are calculated at checkout and depend on your location and the shipping option you select.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment through the carrier’s website. Please note that tracking information may take up to 24 hours to update after the package is shipped.
5. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We will notify you if your order is delayed, and we will work to resolve any shipping issues as quickly as possible.
6. International Shipping
For international orders, please note the following:
- Customs Duties & Taxes: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer, and payment is due upon delivery. Please contact your local customs office for more information on potential fees.
- International Shipping Timeframes: Shipping times for international orders may vary depending on the destination country. Please be aware that customs processing can cause additional delays beyond the estimated delivery time.
7. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will assist you in filing a claim with the carrier and resolving the issue. If an item arrives damaged, please retain the original packaging and send us photos of the damage so that we can proceed with a claim.
8. Shipping to P.O. Boxes and APO/FPO Addresses
Currently, we do not ship to P.O. Boxes or APO/FPO addresses. If you have any special shipping needs, please contact our customer service team at [email protected] for assistance.
9. Contact Us
If you have any questions or concerns regarding your shipment or shipping policies, please reach out to our customer service team at:
- Email: [email protected]
We appreciate your business and thank you for choosing dirndlgrun!